These terms and conditions represent the complete agreement of the parties, superseding all prior communications, and may not be amended except in writing signed by the parties. Any terms and conditions in any client document which differ from or are in addition to those in this WORK ORDER shall not be binding to Prime Line Packaging unless accepted in writing by Prime Line Packaging.

Prime Line Packaging shall not be responsible for any claim, loss or damage unless such claim is made, in writing, within 15 days from delivery.



Print ready artwork must be supplied or art charges may apply. Quotations for art preparation are subject to change according to the cost paid by Prime Line Packaging. Production plates for art will be held approximately 18 months to two years.



Production samples are provided to the buyer approximately three (3) weeks after the order is confirmed and finalart specs are received.

Final production times are scheduled for approximately 12-16 weeks after all approvals of samples are received.

PMS colors are commercially matched and processed. Other non-specified colors are within commercially accepted variances. *Colors may vary slightly from one press run to another.



Prime Line Packaging and its supplier shall use all reasonable efforts to meet, but does not guarantee, any delivery date. Partials cannot be picked up from the warehouse.

Loss, shortage, damage, and other freight claims must be filed by buyer or its consignee with the carrier in writing within 15 days of delivery.

A grace period of two (2) weeks is given for undelivered product before a standard stocking fee is charged. For yearly contracts which require warehousing, all merchandise will be brought in on a quarterly basis for delivery. All remaining merchandise which is not released for delivery by the end of each quarter will be billed and warehousing costs will be applied.


Payment Terms

Payment is due as specified above. Prime Line Packaging reserves the right to withhold shipment of merchandise to any client with a past due balance. A finance charge of 1.5% per month will be charged on overdue accounts. Prime Line Packaging shall be entitled to recover expenses incurred in collecting amounts not paid when due including reasonable attorney fees and expenses.


Overrun/Underrun Allowances

All custom printed orders are subject to the standard overrun/underrun allowance below. Client will pay for the quantity and weight delivered. Client must notify Prime Line Packaging of any overages or shortages outside these standard ranges within 5 working days of receipt.


Standard Over/Underruns (unless otherwise specified.)

<3,000 +/- 30%
3,000-5,000 +/- 25%
5,000-10,000 +/- 20%
10,000-25,000 +/- 15%
>25,000 +/- 10%

Additionally production specifications can vary slightly during the production process. The following tolerance on thickness and product size is considered allowable:

Tolerance on gauge/thickness and product size + / – 10%


Limitation of Liability

Prime Line Packaging’s total liability for any breach is strictly limited to the amount of the purchase price. In no event shall Prime Line Packaging be liable for special, consequential, punitive or indirect damages including, but not limited to loss of profits and loss of use.


No Waiver

Failure of any party to enforce at any time the provisions of this agreement shall not be a waiver thereof or of the right of thereafter enforce those provisions.


Client Responsibility

Client is solely responsible for (a) the design and content of product and all labels, markings and other language and artwork on products, including compliance with all laws and regulations, and any standards specific to the Client’s industry, and (b) compliance of the products with all applicable laws and regulations and standards specific to Client’s industry. Client will indemnify and hold Prime Line Packaging harmless from all claims of noncompliance with such laws, regulations and standards, including claims of trademark, copyright, trade dress infringement, property damage, injury or death.


Force majeure

Prime Line Packaging shall not be liable for failures and delays in performance caused by events beyond its reasonable control, including delays in delivery by communication or transportation companies, failure of sources of material, government restrictions, acts of God, strikes, lockouts or other labor disputes, plan or equipment failure, declared or undeclared war, terrorism, civil disturbances, and other cases of force majeure.



Orders must be cancelled within 24 hours.

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